Privacy Policy

Here at Amicus Environmental Services Ltd we take your privacy seriously – collecting only the data we need to be able to provide you with our services. We do not share your data with any other organisations, and make every effort to ensure that the data we hold is kept secure.

What personal data we collect and why we collect it

Contact forms

If you use the contact form on our website, your name, email address and message are sent directly to us in the form of an email from the website. We will then hold this information for the purposes of replying to your message, and for any continuing correspondence.

Cookies

When you visit our site, Google Analytics (see below) sets a cookie to enable it to distinguish individual users, which expires after 2 years. It also sets a temporary cookie, which expires after 1 minute, to control the rate of exchange of data with its servers. The cookies do not contain any personally identifiable data.

Embedded content from other websites

Pages on this site may include embedded content (such as Google Maps or YouTube videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account (such as a Google account) and are currently logged in to that account in your web browser.

Analytics

We use Google Analytics to collect information about the number of visits to our site. We use a standard implementation of Google Analytics, which does not store any personally identifiable information. Visitors’ IP addresses are used, where possible, to determine the area in which their device is located but the IP address itself is not data that can be accessed through Google Analytics. All data in Google Analytics is aggregated and anonymised.

Security and spam protection

This site employs software to protect against unauthorised login, spam and other malicious activity. Where malicious activity is detected, the IP address from which it originated will be stored.

How long we retain your data

If you provide us with your contact details or other information, we will retain it indefinitely, unless you have specifically requested otherwise or until such time as you request that it is removed. During the time that we retain your details, we will use them only for the purpose(s) for which you gave your consent – such as corresponding over a question or request, receiving news updates, or for carrying out any services that you have requested.

What rights you have over your data

If you have provided any personal data to us you can request full details of the data that we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

This site is hosted on a secure server situated within the UK.

Your contact information, and information for processing your orders may also be held securely in our own computer and paper records systems. Some data held in our own systems is also stored in secure cloud storage provided by Microsoft, where it remains private and is held on servers based in the UK or EU or on servers where it is safeguarded to the same standards as if the data was held within the UK or EU – see: https://products.office.com/en-gb/business/office-365-trust-center-privacy

How we protect your data

This site employs https and, as such, any data you exchange with the site is transmitted over a secure, encrypted connection – details of our security certificate can be viewed by clicking on the symbol to the left of our website address in your browser address bar.

Access to data held within the site, or within our own computer systems and cloud storage, is password-protected and subject to additional layers of security.

What data breach procedures we have in place

If we suspect that there has been any unauthorised access to, or disclosure of, the personal data we hold, we will immediately inform anyone who we believe may have been affected.

Our contact information

For any matter related to privacy or the storage and processing of personal data, please contact us at: enquiries@amicusenviroserv.co.uk